Privacy Policy

Welcome to Mytiv ("we", "us", or "our"). This Privacy Policy explains how we collect, use, and protect information when you use our mobile application and related services. By using Mytiv, you agree to the practices described in this policy.

        Mytiv is a restaurant management tool for business owners and managers. We do not sell your personal data to third parties.
      

1 Information We Collect

Account Information

Email address and password (used for login authentication)
Restaurant name and business details

Reservation & Booking Data

Customer names, phone numbers, and reservation details
Booking dates, times, guest counts, and special notes
Event inquiries and lead information

Communication Data

Chat messages exchanged between restaurant staff and customers

Device Information

Device token for push notifications (via Firebase Cloud Messaging)
Device type and operating system version

2 How We Use Your Information

We use the information collected to:

Authenticate and manage your account access
Display and manage your restaurant's reservations and events
Enable real-time chat between staff and customers
Send push notifications for new bookings, messages, and alerts
Improve app performance and fix technical issues
Comply with legal obligations

3 Third-Party Services

We use the following third-party services to operate the app:

Firebase (Google) Google Play Apple App Store

Firebase Cloud Messaging — used to deliver push notifications to your device. Firebase may collect device identifiers as part of this service. See Firebase Privacy Policy.

Google Play / Apple App Store — app distribution platforms. Their privacy policies govern any data collected during download and installation.

        We do not use advertising networks, analytics SDKs that track users across apps, or sell data to any third party.
      

4 Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including:

Encrypted HTTPS connections for all API requests
Token-based authentication for all API endpoints
Access controls limiting data to authorized accounts only

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

5 Data Retention

We retain your data for as long as your account is active or as needed to provide the service. If you wish to delete your account and associated data, please contact us at the email below and we will process your request within 30 days.

6 Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain processing of your data
Data portability — receive your data in a structured format

To exercise any of these rights, contact us at support@mytiv.co.il or submit an account deletion request.

7 Children's Privacy

Mytiv is intended for use by restaurant owners and managers (18 years and older). We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "Last updated" date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@mytiv.co.il
Website: mytiv.co.il/app